Car Glass & Windscreen Replacement

Question 1

How can I get in touch?

Answer

Windscreen troubles? Car glass concerns?

Our expert team is at your service!
📞 Give us a call directly at 0330 808 9357,
📱 Dive into a quick chat on WhatsApp! or
💬 Connect with us via our live chat.

We're dedicated to ensuring you get the support you desire, exactly how you want it!

Question 2

Where can I get my car glass replaced?

Answer

Our mobile service is available all year round. We can travel to any location on the mainland or any area connected to the mainland by a bridge.

Please note that if it is raining, we must work in dry conditions, as we do not install new car glass in wet weather.

You can also bring your vehicle to one of our many workshops. Please be aware that some windscreens with ADAS can only be replaced at a workshop due to calibration requirements.

Question 3

What can I do if I order the wrong car glass?

Answer

To ensure that we get the right glass for your vehicle, we always do parts check for every incoming order. The guidelines on our website help us showcase the correct price the first time.

If you have selected the wrong glass, we either need an extra payment, or we need to refund you if you have picked a costlier alternative.

Please don’t hesitate to reach out to us before placing an order if you are in doubt - we are here to help!

Question 4

How do I select the correct car glass on the website?

Answer

When you initiate the step-by-step ordering process, you begin by filling out the glass type, car’s brand, model and year of manufacturing. It’s easy to choose the car window you need as you progress through the form.

As a safeguard, we will also conduct a parts check for your vehicle to ensure you receive the correct car glass for your model.

Question 5

How can I replace the side window on my car?

Answer

Our Mobile service replacement includes ALL car glass! Our technicians will come to your location to replace the door glass you need.

Question 6

Do you need an intact windscreen for MOT?

Answer

A windscreen cannot have a chip larger than 1 cm in the driver’s line of sight to pass the MOT.

Regardless of the position, a chip or crack larger than 4 cm on the windscreen will almost certainly result in a failed MOT.

Question 7

How can rust affect windscreen replacement?

Answer

One of the causes of corrosion stems from an improperly installed windscreen - when it is not the first replacement of the screen. You can always see if the previous owner has replaced the windscreen when you can not see a logo of your car brand on the glass on either the left or right bottom corner.

Additionally, a stone chip around the windscreen frame that is left untreated can cause corrosion to spread into part of the areas that hold on to the windscreen.

Our technician will try to clean and prep the area to the best possible condition before fitting the new glass. For obvious reasons, our two-year warranty does not apply in this scenario, as a lasting result can not be guaranteed.

The technician will take the necessary documentation of the corrosion and inform the customer that the warranty will be voided.

Question 8

What is ADAS?

Answer

ADAS is an acronym for advanced driver-assistance systems. Various systems have been incorporated into the vehicle to enhance safety and offer greater comfort. These systems work by alerting the driver to potential dangers and, when necessary, activating safeguards or taking temporary control over the vehicle.

ADAS include adaptive cruise control, autonomous emergency braking, lane departure warning, road sign recognition, and many other.

Question 9

Colour tone in car glass

Answer

How can I see if my car glass has a colour tone? Approximately 90% of all windscreens have a green colour tone. If your front windscreen has a colour tone, your side windows also have one.

Please do the following:

1. Roll down the side window halfway
2. Place a half-page of white paper behind the side window
3. Look for a colour tone through the side window where the paper is.

If you notice the paper is green or blue, you will also have the same tone of colour on your front and rear windscreen.

There are instances where the car windscreen and the other car glass are not identical in colour tone; this is when the rear windscreen and door glass are equipped with privacy glass. The colour tone of privacy glass can be dark green or moderately black.

Question 10

Does UK Car Glass use original car glass in its replacements?

Answer

Our car glass comes from the same manufacturers who supply glass to the car factories. Therefore, our glass replacements meet all the original equipment (OE) requirements. The only difference to the glass we use is that it doesn’t bear the stamp of the car brand.

So with us, you get the same high-quality glass that you would at an authorised car repair shop. We can also install the original glass in your car; we just need 1-2 extra days to have it delivered from the dealership.

Question 11

Time and date?

Answer

Our replacements take place between 9 am and 5 pm. The technician will provide you with a 2-hour time slot on the day.

Question 12

How long will my car glass replacement take?

Answer

Our technicians typically need one hour (or less) to complete the car glass replacement. For more complex replacement, the technician needs a longer time to, for instance, calibrate the ADAS systems.

Please note that the car MUST be left stationary for at least 30 minutes after the glass replacement. This "dry-up" period involves replacements where an adhesive has been used, which is the case for windscreens, back windows and fixed side windows.

We never leave the location until everything is fixed and ready.

Question 13

How does payment work?

Answer

Your card will only be charged after the replacement. Until then, the funds are temporarily reserved, usually for up to six days, before they are automatically deducted. This process is only relevant if you book more than a week in advance.

Question 14

Can a windscreen chip be repaired?

Answer

Do you have one or more stone chips in your windscreen? A repair is possible if the chip is smaller than a pound coin and at least 5 cm away from the edge of the windscreen. The process takes about 15-20 min, and remember that 1/10 times the windscreen repair can result in a crack.

If you're uncertain whether your car window is repairable, please send us an image on WhatsApp or email so we better can assess the damage.

Question 15

Do you provide a warranty?

Answer

We offer a two-year warranty on all car glass replacements. Just let us know if anything hasn’t gone the way you wanted with the car glass installation, and we’ll come out to repair or replace it as soon as possible.

Question 16

How do you replace a damaged windscreen?

Answer

To process of replacing a damaged windscreen:

1) The entire old windscreen must be cut free
2) Old glue is removed from the car frame
3) Primer applied to the frame
4) The new adhesive is applied on the frame or windscreen
5) The windscreen is fitted correctly with high precision
6) Calibration of the ADAS systems

Not only do we provide a high quality product, but we also dispose of old windscreen responsibly.

Question 17

Is there any extra cost?

Answer

No! That would be unfair; we aim to provide the correct replacement price the first time, as long as the correct attributes have been selected in the process. Requests for extra payments will only occur if you have booked a glass that is entirely different from what your vehicle is equipped with.

Question 18

Is a replacement possible when it rains?

Answer

Should it rain on the replacement day, we will coordinate with you to find a new time and date—unless you have a garage or sufficient cover where the replacement can take place in dry conditions.

Question 19

When to replace a windscreen?

Answer

It would be best if you had a replacement windscreen whenever your vision is reduced because of a crack, a large stone chip, or a scratched windscreen. If you are lucky, you can still "save" the windscreen when you have minor stone chips and cracks in the front windscreen.

Remember that a windscreen repair is a temporary solution and an alternative to a more expensive windscreen replacement here and now.

Question 20

What causes cracks in windscreens to spread?

Answer

Temperature changes are the most common reason for windscreen cracks spreading. A contaminated windscreen crack or stone chip (one filled with liquid) will likely spread due to the temperature changes mentioned above.

Cracks can also spread from vibrations from car bumps along rough roads. Any pressure on the inside of the windscreen, especially near the damage, will also cause it to spread.

Always place a seethrough sticker or tape over the damaged area to keep the area dry and clean until you can get it repaired or replaced. Doing this will increase the probability of a successful windscreen repair.

Finally, If you have any damage to your windscreen, it’s important to get a windscreen repair as soon as possible.

Question 21

What do you need from me on the replacement day?

Answer

We need just two things from you: a key (or access) to your car and a little space (1.5 m to both sides) around the vehicle , where our technician can do the glass replacement.

Question 22

Will I be notified when you’re coming to replace my glass?

Answer

Yes, our technician will alert you 30 minutes before they are due to arrive. You’ll also get a phone call on the day of the glass replacement to confirm your time slot.

Question 23

A cost-effective windscreen replacement process

Answer

Save money on windscreen replacement at a location of your choice. We all wish to save money when possible, but it must not occur by compromising quality, safety and service.

Sometimes it is not the case of saving but as simple as a bad quality product. We deliver the same service and quality as any other authorised workshop. We guarantee that we are at least as good or better at installing your new windscreen.

Our biggest strength is that "windscreen replacement" is all we do day in and day out. Firstly the damaged windscreen will be removed and replaced with a shiny new windscreen at a favourable price compared to physical workshops. You will get an expert windscreen replacement technician at your address.

Question 24

How much does a windscreen replacement cost?

Answer

The windscreen replacement cost depends on different attributes of your current glass. Additional factors such as colour tone, heated glass, rain sensor, front camera, lane assist, and the heads-up display will ultimately increase the price.

Please fill out all the details and answer any additional questions related to your model to find the exact replacement price.

Question 25

Instant quote and booking

Answer

With UK Car Glass, you get one of the leading windscreen repair and replacement services in the United Kingdom. Our online auto glass system can showcase your online price in three easy steps. When we receive your booking, we immediately look for available expert technicians in your area.

Remember that we always aim to replace your car windscreen at a time and place of your choosing. Book our mobile service today for a prompt replacement glass installation.

Question 26

When it is out of our control

Answer

When it’s raining, or there is a strong wind, we need some cover over the vehicle to responsibly complete a car glass replacement. If you need to change your appointment for any other reason, please let us know 24 hours before so we can reschedule the replacement.

Car Glass & Windscreen Replacement

Customer Rating 4.8 out of 5

Automotive Glass and
Professional Technicians

Replacement Glass for Every Car

James

Trefor

Christopher

Craig

Gordon

Paul

Nicholas

Mark

Madeleine

Emma

Car Glass & Windscreen Replacement

Customer Rating 4.8 out of 5

Automotive Glass and Professional Technicians

Replacement Glass for Every Car

James

Trefor

Christopher

Craig

Gordon

Paul

Nicholas

Mark

Madeleine

Emma

Automotive Glass and
Professional Technicians